Refund policy

OzGiftHub is a trading name of Global Stance Pty Ltd (ABN 72 662 252 860). Questions? Email ozgifthub@gmail.com or call +61 7 5699 9695 (Mon–Fri, 9am–5pm AEST).

Your rights under Australian law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. They apply to every item we sell, including sale and discounted items.

Faulty items (major and minor failures)

  • Major failure: for example, the item is unsafe, very different from its description, or has a problem that means you wouldn't have bought it if you'd known. You can choose a refund or a replacement.
  • Minor failure: a problem that can be fixed in a reasonable time. We'll repair or replace the item, or refund you if we can't fix it in a reasonable time.
  • For faulty items, we pay the return postage. Sometimes we won't need the item back and will send a replacement or refund straight away.

Damaged or wrong items

If your order arrives damaged, has something missing, or isn't what you ordered: - Please email us with your order number and photos of the item and packaging, ideally within 7 days of delivery. This helps us sort it out quickly with the courier or supplier. - We'll replace or refund the item, and we cover any return postage. - If you contact us later than 7 days, your Australian Consumer Law rights still apply.

Change of mind

We're happy to accept change-of-mind returns within 15 days of delivery if: - the item is unused, in its original condition and packaging, with any tags still attached, and - you contact us first for a return authorisation (see "How to return an item").

For change-of-mind returns: - You pay the return postage. We recommend a tracked service, because we can't refund items that don't reach us. - We refund the item price. The original shipping charge isn't refunded, unless the whole order is returned and it shipped free.

We can't accept change-of-mind returns on: - food and gourmet hampers, or other perishable items - personalised or custom-made items (for example, engraved names or initials) - hygiene items once opened or worn, such as earrings, cosmetics, skincare, grooming products and lip products

These exclusions apply to change of mind only. If any of these items is faulty, damaged or not as described, you're covered as set out above.

How to return an item

  1. Contact us first at ozgifthub@gmail.com with your order number, the item, and the reason for the return (add photos if it's faulty or damaged).
  2. We'll reply within 2 business days with a return authorisation and the correct return address.
  3. Pack the item securely and send it to the address we give you.

Our products ship from several supplier warehouses in Australia and overseas, so the return address depends on the item. Please don't post returns to our Bundall office without a return authorisation. Parcels sent there without one may be delayed or unable to be processed.

Refunds

  • Once we receive and check your return (or approve a refund that doesn't need a return), we'll email you to confirm.
  • Refunds go back to your original payment method (card, PayPal, Shop Pay, Apple Pay or Google Pay). It usually takes 5–10 business days to show, depending on your bank.
  • If you haven't seen your refund after 10 business days, please contact us.

Gifts

  • If the item was marked as a gift when bought and shipped straight to you, you can return it for change of mind under the rules above. We'll give you store credit for the item's value.
  • If a gift is faulty, damaged or not as described, the recipient has the same Australian Consumer Law rights as the buyer. Contact us and we'll sort it out.

Exchanges

The quickest way to swap a size or colour is to return the original item (as above) and place a new order for the one you want.

Cancelling an order

If you want to cancel, email us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and refund you in full. Once it has been dispatched, the change-of-mind rules above apply.

Late or lost parcels

If your parcel hasn't arrived within the delivery times in our Shipping Policy, contact us and we'll track it with the courier. If it's lost in transit, we'll send a replacement or give you a full refund.

Contact

Global Stance Pty Ltd trading as OzGiftHub · ABN 72 662 252 860
f10b/47 Ashmore Road, Bundall QLD 4217 (office only, not a returns address)
ozgifthub@gmail.com · +61 7 5699 9695 · Mon–Fri 9am–5pm AEST